Question 1

Do you have a minimum purchase quantity?

Accepted Answer

No, you can buy 1, a few, or more.

Question 2

Do you give discounts for larger orders?

Accepted Answer

Yes, depending on the volume of racks in the order.

10-19   -  5%
20-30  - 10%
30+      - 15%

Question 3

Do you offer a choice of colours for products and is there any extra charge?

Accepted Answer

Yes. We Powdercoat racks in all sorts of colours using mostly the Dulux range of powdercoat colours. 
Blaze Blue is our standard colour and all racks are Powdercoated Blaze Blue unless specified otherwise during the quoting process or on the Purchase Order.
Other colours we have done include: Satin Black, White, Mint Green, Lemon Yellow, Dark Violet, Flame Red, Blue Ridge, X15 Orange and Pink Blush. 
There are extra fees for a colour change but these are waived on bigger orders. Usually about 15 racks of each colour will absorb the fee.

Question 4

What method of freight do you use?

Accepted Answer

We use TNT/FedEx express for all our freight however if you have your own courier account we are happy to use your account. 
The freight price is usually not put on quotes as freight charges can change. It can also be hard to workout exactly how many boxes an order might need especially on larger quantities.

Question 5

What are your freight charges?

Accepted Answer

Freight is calculated once the order has been completed, wrapped and boxed. It is worked out on the volume of the parcel, aluminium being quite light means boxes are often bulky but not very heavy.

Question 6

How long until I receive my products?

Accepted Answer

As all of our products are made to order, ETA can vary but is usually 3-4 weeks from the receipt of a Purchase Order.
This can be shorter or longer depending on order size and specified colours.

Question 7

Do we have to be a big company to buy your products?

Accepted Answer

No. We sell to small and large private labs. As well as to government health labs.